Alex
AVOID AT ALL COSTS! Even heavily discounted items are overpriced if you never receive them. I ordered from them and they claim that the order was delivered to my neighbour (a house where my neighbour passed away over the summer and no one has moved in yet). Obviously, the parcel was never left with anyone and i can only presume that it was stolen by the delivery driver (over £300 worth). When i raised it with Shoeaholics, they insisted that the parcel had been delivered and would begin an investigation. They never returned to me with a resolution, never offered a refund, nothing. They refuse to give you contact information for anyone in the company so you have no way of chasing anything up. Only a "live Chat" function where you get a different person each time, equally as unhelpful. Honestly, learn from my £300 mistake. It's not worth it. I'm taking this up with my credit card company now to block the payment.
4 years ago
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Shoeaholics.com has a 2.1 average rating from 139 reviews

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Alice, Customer Support

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