Excellent company. I bought from them several years ago and had no issue. Having read some of the recent reviews I was a bit apprehensive however decided to go ahead and pay with PayPal. Anyway I placed two separate orders on the 28/2 and 29/2 for some Chie Mihara shoes which were 75% off. I received them on the 1/3 and 2/3, both deliveries from Hermes arrived as planned, one much earlier. But most importantly both pairs of shoes are perfect, they have never come out of the shoe box. I'm looking forward to wearing them. I have no experience of the returns process so I can't comment. Thank you Shoeaholics !