I needed a replacement oven glass for my Britannia (ILVE) Range cooker (which is now old). I gave UKW all the information it requested i.e model & serial no etc. I also sent photos. UKW identified the required part and recommended it. I paid in advance in May 2023. The part was delivered in October. It is clearly the wrong part i.e. not for this model. I explained this carefully in writing and with photos. UKW then wrote that a) it did not understand b) that there was only one part available c) the available part MUST be the right part. That was all nonsense/untrue. I found an alternative supplier. I am shocked by the firm's instant denials and callous indifference to (1) the facts and (2) the inconvenience caused i.e 5mths delay, aggravation and cost of return carriage.