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A. Phillips
Purchased Men's silk Pyjammas from SilkySilky & wished I had never dealt with this business. When the Pyjammas arrived I tried them on for fit. Fit was correct. Washed Pyjammas as instructions & dried them in the shade. Wore 3 times for only a couple of hours each time: approx. 6 hours wear time, when I found the seams in the pyjamma pants had torn. I notified SilkySilky immediately showing pictures of the tears & asked what could be done. Over more than a month of exchanging emails, in which I was given the opportunity to have a 10% refund to a 20% refund plus numerous discounts on future purchases or pay for the postage of a new pair of pyjamma pants. I finally agreed begrudingly to a 30% refund after I had asked for my full purchase cost to be refunded. Never, never deal with this Business. They should not be in business. For customer satisfaction, I should have either had the Pyjammas replaced at no cost to me or had a full refund. This is how you do business. Otherwise you get bad reviews like this that put off potential customers & you do not get a repeat customer. Bad Business practice & your business should be ashamed of yourselves. What a Disgrace.
1 year ago
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silksilky.com has a 1.3 average rating from 119 reviews