Order took quite a while to arrive.
Package not wrapped PROPERLY, only in cardboard and paper.
Courier did not notify us of the delivery and left the package out in the rain just a metre away from an under cover verandah. Packaging is destroyed and garments are soaking wet. Attempted to dry garments in doors on a coat hanger and the garment is very wrinkled. This was intended to be a gift for my wife.
I realise that this situation is largely due to the couriers negligence however silksilky could have prevented damage to the product by wrapping the item properly to prevent water ingress. Also the use of Australia Post would have seen the item arrive in good condition.
Really disappointed, had ordered this well in time for Christmas and now I will not be able to get this item to my wife.
NOT GOOD ENOUGH, NOT ACCEPTABLE, NOT FAIR.
Do not recommend dealing with this company. Lack of professionalism, courtesy and common sense. Modern day ethics, take the money send the item and no care or concern after that.
7 months ago
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