I hardly ever write complaints, but hey, this really disappointed me. Ordered a sofa bed on 17 July, to be delivered from 20 September. On 27 September I have received a generic impersonal message saying something like "Hey, we have problems with your order, cannot deliver, we cancel it, but dont worry, we upload a voucher into your SKLUM account within 24h, you can buy something else. Bye". Speechless for many reasons. I was looking forwards to the sofa, it took a lot of time to find the right fit and even longer to "deliver". No hosting friends/family this summer. My money relaxed on SKLUM account for over 2 months for nothing. They kindly offer a voucher? Certainly NOT, I requested my money to be returned. Received another generic impersonal message, no apology, no expression of regret about my experience, but it will be wired back within 10-15 days. I am done with SKLUM.