I got two windows fitted earlier this month. Very bad service all the way. a) The sales person Luke promised everyone at Smiths are employees including window fitters. This was a big lie, the person who fitted my windows was a contractor/freelancer. b) The person who booked in my installation date over the phone was very unpolite and rude. It made me feel they just want to the job done not worrying whether it was OK with the customer. c) The windows fitter was very worst experience. Very rude,unprofessional and went on doing what he wanted to do, whenever I said something he would say its OK. He used the F word couple of times when I was showing the dirt on the windows. The windows supplied were atleast an inch small both sides, this fitter should have used properly packing foam but he said her forgot in his earlier job and just filled the big gaps with silicon. The windows are still very cold and sweaty all night. I strongly feel these windows have to be redone. NEVER EVERY RECOMMEND THIS COMPANY TO ANYONE....THEY LIE, ARE VERY RUDE AND UNPROFSSIONAL.