smiths glass ltd Reviews

2.00 Rating 4 Reviews
25% of reviewers recommend smiths glass ltd

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"Very happy with the work smiths have done on my home consisting of new windows, door and conservatory roof replacement. The installers were very diligent and clean and the office staff I encountered were all friendly and knowledgeable. Would use again."
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Posted 1 month ago
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"AVOID DEALING WITH THIS COWBOY COMPANY ( Wrong product delivered, really bad installation, and very bad and rude customer service. Although installation was not approved by us and installation document was not signed, this company went ahead and withdrew money from my account without my consent. Over a period of a month, numerous phone calls were made and many emails were sent to their managers requesting them to fix the problem, but no response was received from anyone. During the last phone call, their rude customer service person told me that they "didn't want to hear my voice again" and said very rudely not to contact them again. Please avoid dealing with this company and spare yourself the headache and disappointment that come with their terrible service."
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Posted 1 month ago
"Bought a Guardian Warm roof. The roof leaks and they are failing to deal with it. Avoid them. I regret going to them"
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Posted 2 months ago
"AVOID AVOID AVOID !!!!!! Seriously, nothing but trouble since the salesman (now left the company) sold my elderly disabled father incorrect doors and conservatory doors. Chap who took measurements (now left the company) stated the company is rubbish and he doubts I will get anything done before they go bust. My father received a phone call at 0750 one morning "telling" him that he needed to pay an extra £233 as the door was more expensive than they first thought. The call woke him up and he felt threatened as he did not have the extra money and asked to cancel everything, but was TOLD he could not and had to pay the extra money when the installing team" arrived. A day after the installation team were meant to arrive, ONE person turned up (now left the company) NOT from Smiths, WITH INCORRECT DOOR AND WINDOWS, COULD NOT EVEN LIFT THEM OUT THE VAN BY HIMSELF. Chap left after a cup of tea telling him he works for another company and does "side work" for Smiths. He was leaving the firm the following day due to unpaid wages. He called his boss via my fathers wifi (installer had no credit on his phone and needed internet access) to tell him he had the wrong items, he could not even lift them out the van, let alone into my fathers house. His boss asked if my disabled father could help ! Major spinal injuries, doubt it ! He then told his boss he was going home for the day as there was nothing he could do, especially as he did not even have the items ordered, let alone try and lift them up ! Smiths refused a refund, would not answer any phone calls (hung up when they knew who was calling), did not reply to ANY emails, we have the "read receipts", ignored all letters sent recorded delivery so we know they had to sign for them. Had no choice but to get refund from Credit Card who my father used to pay the deposit. Section 75, USE IT ! Seriously go to another company. Smiths have tried to take this review off as they state is is not true. What part is not true please ? He has all the documents and recording of phone calls. People need to know what they are getting when they pay their deposit, NOTHING in my fathers case, and down £335 deposit ! I can, and will speak to anyone if required. It is true and can ALL be proved, just ask. Email and phone number given to Smith Glass Ltd but they have just ignored ALL of my, and dads, phone calls and emails. My email cannot be posted on here as it is not allowed. Phone Smiths and ask for my details as a reference, I give them FULL permission. What is the problem with passing over my contact details so I can explain IN FULL what has gone on. You are asked for a Reference when you apply for a job, or get three quotes when wanting something done, ask ME about Smiths ! I will give you an honest answer, backed up with full paperwork, emails and phone call recordings, we have it all. Why should a disabled elderly person be conned out of HIS hard earned money ? He has worked hard all his life and just wanted to update his door and windows. Seriously, if you are old or disabled, Smiths will take advantage of this. Everyone who my father has had contact with has now left the company ! Phone Smiths and ask why, I am not allowed to list the peoples names we had dealings with, but at least FOUR people who no longer work for the "family run business" as advertised. Please Please Please call Smiths and ask about my fathers case and tell them I give them 100% permission to give you my phone number/email address so I can evidence what we have/are going through. It is mine and my dads review. It is not a good one, but ALL reviews, good or bad can be shown. Trust Pilot is for reviews. Good and Bad. This is the whole idea of reviews, and it obviously not only us who have had problems with them. Smiths report bad reviews as untrue and try to get them taken off. How many other people have left bad reviews that Smiths have managed to get taken off ? AVOID at all costs."
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Posted 8 months ago
smiths glass ltd is rated 2.00 based on 4 reviews

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