“Appear to be great as they are cheap. But you get what you pay for which is absolutely shocking after sales care.. When you try to contact them for any issues regarding the windows you have to email and wait for them to call you back which inevitably they don’t..When you called you speak to a woman called Jodi who is extremely rude and thinks that she speaks for the whole of the company.
I wouldn’t touch this company again if they gave me windows are free.
It was only after rating several issues with the windows that we realised that our windows were externally glazed. Went saying this to Smiths glass they replied that they haven’t done this for 19 years when I did mine in 2007 which means for the last 11 years I have had substandard windows which could’ve put my Home at risk.”
“Avoid this company at all costs, liars, cheats and downright thieves, excuse book as long as your arm, job still not finished 1 yr later and I’ve now heard that they’ve gone bust ! Just hope they don’t start up under a different name! 1 star is too good for them”
“Avoid at all costs. Replacement conservatory we were told would take 4 days took 5 months. Initial start date delayed due unavailability of parts, but we’re not informed.Eventually started a month late only to leave uncompleted after 3 days and a tarpaulin sheet fitted as a temporary roof for over a month due to unavailability of parts. So we were unable to use space over the summer and the lounge left full of conservatory furniture. The wrong type of gazing was delivered clear rather than opaque needed for privacy. One glass panel cracked on installation. Why start without everything you need to complete the work. Electrician couldn’t fit light package as requested due to incorrect design. Miss sold by salesman. 4 months after completion and we still haven’t received any paperwork. Zero communication from customer service and constantly chasing for updates, without satisfactory outcome. Tradesmen sent on days we said we’re out and didn’t turn up when we were in, despite days a week in advance. Only plus the tradesmen completing the work were very professional, polite and did what they said they would with what was available. The whole process was a complete nightmare from start to finish. Our next door neighbour used another company and the job was completed on time in 4 days. Save yourself a lot of stress and shop elsewhere. Not even worth one star.”
“In complete shock when I agreed an initial appointment time only to be called back by the sales person who insisted he could provide a quote if my husband was with me. I’m not saying this is sexiest but even after me saying, my husband is happy for me to make the decision and that I will find the door he still refused to the appointment time of my husband wasn’t present. I would like to think the preference, for us both to be there, was a sales technique. For a quote I highly doubt it was because of legal reasons!!”
“I would not let this company do any work for me ever again and if you are wise you will take note of what I have to say. They are what I would term as a cowboy outfit with inexperienced workers. It all starts with the salesman who calls around to your house to give you a quote for the work you require to be done, he gives you a quote telling you that all the workers are all employed by Smith’s Glass (THAT’s A LIE) and guaranteeing their workmanship, then he ask’s for a deposit and they require your bank details so that they can draw on the money in stages, some of the money is taken before any work is done even though you have given them a deposit in the first place. Their work is so terrible even after being told that they have done something wrong they continue to do the job stating that It will be okay and it will be put right later. Later never happened and because the bad work was covered up, short of taking it apart completely you don’t become aware of their bad workmanship until its to late and rain starts coming through the roof and they have taken all the money. When you ring the company to tell them you have a problem you speak to someone called GARRY in services he tells you that they will send someone round to sort it out and guess what they don’t turn up so you ring again and ask why to be told their van had broken down, so they book another date then you get told that they were called out to another area, they was informed of the problem on the 6th November 2023 and we are now in February 2024 then you get told that they haven’t got an engineer available and that they would call you when they have someone available (engineer that’s laughable and that’s an insult to true engineers) needless to say after months of phone calls there was more excuses than father Christmas as got present’s. So if you need work doing like facia soffit boards, double glazing, conservatories, or a porch built, I wouldn’t use SMITH’S GLASS if you want the work to be done properly.”
“Absolutely shocking service! Worst company I have ever ever come across the staff are just so unhelpful and quite frankly couldn’t care less about one single customer! Steer clear”
“Smith Glass should be a big fat zero but cannot do that option so 1 star is a compliment. The MD and their senior management are all cheats. Even their labour staff states that while they do the job, telling us that management are bad. The fascias, soffits & guttering were supposed to be fully replaced and as a safety they persuaded me that we had to pay for another £2000 for scaffolding but the workers did the rework without any scaffolds after 7 months delay leaving the house in a bad state. Damaged the pigeon proofing for the solar panels, damaged fascias from conservatory, broke roof tiles. All these extras we had to fork out another £2000 to get this all fixed. These people are a shambles and don't know why trading standards have not shut them down. Totally useless. Please stay away from this firm unless you like to have stress and headaches. I hope they get shut down.”
“Not enough time to type out a full review, sufficient to say that they lie about the initial price given and then take an age to return your deposit after bumping up the price by 30%. They lied during the initial appointment, they lied when arrived for the final measuring up, they lied about returning my deposit. Avoid these liars at all cost.”
“Finished my conservatory today and I can’t describe how beautiful it is, workmanship is so good, all the fitters have been very helpful and understanding”
“Had my windows done yesterday, sales rep was very helpful loads of good advice and guidance, fitters very tidy no dust left anywhere, even took the old windows away, would definitely recommend, thank you”
“I’ve used them a few times at 2 houses and they have done a conservatory this time
Very good, always friendly and workers are hard working and polite, cleaned up after themselves and good job done
Very pleased with everything thank you”
“Replacement of Conservatory Roof and 4 windows. The salesman was very friendly (as expected of a salesman I guess).
Work done was quick and tidy and dealing with the fitters was very pleasant.
After reading some other reviews I was a little sceptical however I am happy to report I am more than satisfied with the works done and would highly recommend Smiths.”
“Gave them the time of day after they knocked on our door (we also need a new door). Salesman was sneaky, hid all terms and conditions, gave false information at the time of booking and totally overcharged. Trying to cancel a booking within the legal 14 day cooling off period and within the time frame that was given at point of sale is very difficult and they will do all they can to take your money. Gary is especially nasty, although I will say that Ryan was helpful and was the saving grace at the end, despite us ending up out of pocket with nothing to show. I’d avoid using them given their underhand sales tactics.”
“I really feel the need to write this review because I was very nearly put off of this company due to the reviews. But I decided to go with my instincts and I’m so glad I did.
I have had a lot of work done in my home and truly speaking I always find something to moan about.
From the moment they turned up at my house they were hard working, polite, friendly and professional not to mention how clean and tidy they were.
Scott especially, absolutely credit to the company.
The office staff can be a bit slow with coming forward but I’d take that 100 times over to receive the service I did from the boys doing the work!
Highly recommend. So happy with all my windows and my front door. Thank you”
