"Avoid at all costs. Replacement conservatory we were told would take 4 days took 5 months. Initial start date delayed due unavailability of parts, but we\u2019re not informed.Eventually started a month late only to leave uncompleted after 3 days and a tarpaulin sheet fitted as a temporary roof for over a month due to unavailability of parts. So we were unable to use space over the summer and the lounge left full of conservatory furniture. The wrong type of gazing was delivered clear rather than opaque needed for privacy. One glass panel cracked on installation. Why start without everything you need to complete the work. Electrician couldn\u2019t fit light package as requested due to incorrect design. Miss sold by salesman. 4 months after completion and we still haven\u2019t received any paperwork. Zero communication from customer service and constantly chasing for updates, without satisfactory outcome. Tradesmen sent on days we said we\u2019re out and didn\u2019t turn up when we were in, despite days a week in advance. Only plus the tradesmen completing the work were very professional, polite and did what they said they would with what was available. The whole process was a complete nightmare from start to finish. Our next door neighbour used another company and the job was completed on time in 4 days. Save yourself a lot of stress and shop elsewhere. Not even worth one star."

"I\u2019ve used them a few times at 2 houses and they have done a conservatory this time\r\n\r\nVery good, always friendly and workers are hard working and polite, cleaned up after themselves and good job done\r\n\r\nVery pleased with everything thank you"

"After 6 years smith conservatory 6 call outs first fitting a non tough glass it was replaced then out another wrong unit replaced again . The the frenchdoor problem 6 times need all new hinges. Door s not fitted properly. Then this as done in nov19 now unit as shattered on its own. Which must be faulty. They won\u2019t cover it. And fenca does not cover conservatory . Dont use"

"After 6 years smith conservatory 6 call outs first fitting a non tough glass it was replaced then out another wrong unit replaced again . The the frenchdoor problem 6 times need all new hinges. Door s not fitted properly. Then this as done in nov19 now unit as shattered on its own. Which must be faulty. They won\u2019t cover it. And fenca does not cover conservatory . Dont use"

"Why won\u2019t you stick to your 10 year guarantee? As you can see the photograph below does not mention anything to do with not replacing blown windows. I would like an explanation as to why you are refusing to replace my window I will be taking this further if I don\u2019t get a full explanation "