Paul Christie
Made a massive mistake using this incompetent company, paid £1000 for splashbacks on the 10Th July 19 Invoice number 1872. I emphasized that delivery was crucial and was told the flowing Quote: “Best case, you would be looking at week beginning 12th August” After that week I complained and got ignored for a week by Lee-anne (the so called Manager) I was messaged on the 22Aug Quote “all being well we are aiming for Tuesday for dispatch (this is due to bank holiday on Monday) next message I got was on the 28th Aug Quote” Hi Mr Christie - I am really sorry - but one of your panels did not pass quality control - it needs remade - that is underway - understand this news will not be what you want - we can ship the rest - but probably not a lot of use without all of them - we are hoping for another week” So a replacement panel can be made in 1 week yet I’ve waited 4 weeks and was told 3-4 weeks. So now it’s the 30 Aug and after talking to Lynn on the 29th Aug they said they will reluctantly dispatch what they have ready Fri 30th. So I called and asked for the tracking number as they send it with TNT of course I was not given a tracking number it was not sent after promising to it the day before. I tried calling on the 30th to their various numbers and was ignored, after sending a complaint email Leeanne answered the call then put the phone down on me as she cannot provide answers to my questions on delivery. There was never any priority at all despite the order being complete Thu 22nd they are now 2 weeks late and advise it will be more yet. I sent numerous live chat messages but not one of them was replied to and I can provide all evidence to what I am saying. If you want my advice stay well away from this incompetent kids trying to run a franchise company from home, there is no showroom just a fancy website, what a waste of time and effort computers down, sorry never got that email, talk of production etc absolutely never will I go there again and I’ll do everything possible now to ensure no one else makes the same mistake. Just so there is no mistake this is the residential address of the company: Splashbacks Glass Uk Limited Gilnahirk Park Belfast BT5 7DY I can see this turning in to a legal battle of which I have no problem at all, as I’m still waiting for what I paid for
1 year ago
Splashbacks NI has a 3.67 average rating from 12 reviews

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