Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I should not have to pay to return a faulty item. If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..