Dire customer service. I purchased a treadmill online which was delivered less than 4 weeks ago. After 3 weeks it stopped working. I emailed their customer service department and also sent a video if the faulty treadmill. No response. I’ve asked for a new treadmill to be delivered and the faulty one picked up. Again no response. I’ve even explained my personal circumstances hoping that might get me a reply. Again, still no response. I’m going to request a chargeback from my bank if I’ve not heard anything by the end of today. Really bad customer service and wouldn’t recommend.