Bought a dress which was far too big and requested a return within 14 days according to their return policy. They asked for pictures, which I sent of the original packaging and tags all still attached. They offered for me to alter the dress at £80, which I refused because the dress has built in bra cups which was too big for me. I asked if I can please just return the dress, as I didn't want to hassle with back and forth alterations. They again offered me a lower alteration price OR a partial refund of the original cost of the dress. They won't provide me with a return address or a full refund and how now stopped responding to my customer service messages.