Same inability to get return label or shipping information to return items of inferior quality and poor fit. Have been requesting it daily for 10 days since I received the order. Received one email response from Vincent in customer service that stated I had to respond to his email acknowledging my items complied with their return policy in order to receive an authorization or return label, which I did. That was 7 days ago. My package came from AA 116 26th street Brooklyn NY 11232-1405 so I feel like I have no choice but to return it via UPS and dispute the charge with my credit card company. I have never had to do this before.