I, as so many who have written reviews, loved shopping at Stein Mart for the past 30 years. Once all stores closed, I had not tried any online orders. But I recently decided to give them a try. I ordered several tops that looked nice enough on the pictures, but when I received them, several looked NOTHING like the pics. I decided to keep a couple and send back a couple. WELL, try getting hold of anyone in customer service - NO DICE!! I sent two emails, asking for help to return (which is what they advise you must do), and so far after almost 2 weeks, have gotten no reply. I even tried sending a scathing email with everything I felt they were doing to cheat me out of my money, but got NOTHING in reply. I also tried two different nos. to call, only to have it ring and ring, and then finally go to a fast busy signal. So, they are VERY HAPPY to take your money immediately when you order something, and as another reviewer mentioned, very quick to send you emails and texts (over and OVER AGAIN!), but they are no where to be found when you need help. "Returns and Refunds" - NON EXISTENT! That is my one and only experience with online Stein Mart and IT WILL BE ThE LAST!!! Whoever took over the online business - thank you guys for ruining a perfectly wonderful store.