Steinmart.com is a complete joke. What a waste of time! I wish I would have read the reviews. They sent me the incorrect shoe. I feel they did that just to take my $, or in the hopes I might like the style they sent me - wrong. Someone obviously can't read! I spoke to 6 reps today before any help. Even called Corporate, which was a huge waste of time, as well! They want to keep your money, and it takes forever to get any answers or refund, etc. Why should they not credit my $ back for a mistake they made? Supposedly, UPS is going to send a pre-paid label to me in 48 hours. I will believe it when I see it! Not only was I hung up on by a supervisor today, but told stores were open and to return them there, which they are not open because of COVID. I also am unable to purchased the same shoe for the amount I paid for them. Daniel in customer service was the only person who seemed to know what the heck he was doing. I would suggest spending part of your $318 billion you make, Steinmart, on a new online business plan, training reps and teaching customer service. You don't treat your customers like this. I will never order anything from your website again! Terrible and super sketchy.