Anonymous
The fence was built well except for two spots which I documented. The quote was fine and the employees were helpful. The onsite workers were very professional and they did a fine job (except those two spots on the fence, which I accepted) But, before I accepted the quote, I added 10 feet of fencing to get a bit further out from the original quote. On the day of the installation, the workers remeasured and the back section where the fence was increased by 10 feet was off by 19 feet. Then a section of the house with a step hill required the workers to divert the fence a bit more adding about 7 feet. The other side of the house was off by 2 feet - totaling 28 feet. I was given a change order that included the material cost (which is fine) but also had an extra $250 fee for the change order. This was not a change order - this was meeting the agreed upon layout and I even went as far as preemptively adding 10 feet to the project agreement. I sent an email and called. I spoke with the office, but after getting the run around - I just bit my tongue and hung up. I would not use Superior Fence again and would not recommend them to friends or family. This was just not a good way of doing business. I fed the employees, accepted two mistakes, and I get hit with an extra $250. I learned it doesn't pay to be nice sometimes and Superior Fence will nickel and dime you at the end when everything is done and you have no other recourse.
2 months ago
Read Superior Fence & Rail, Inc. Reviews
Superior Fence & Rail, Inc. has a 4.1 average rating from 130 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial