Superior Fence & Rail, Inc. Reviews

Name: Superior Fence & Rail, Inc.
Address: 1705 Kennedy Point, Oviedo
Rating: 4.05

4.1 Rating 138 Reviews

75 %

of reviewers recommend Superior Fence & Rail, Inc.

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Superior Fence & Rail, Inc.:

Superior Fence & Rail, Inc. is Florida's #1 fence company, with 9 locations throughout Florida. The fence company reviews collected on this page is for the Seminole County Headquarters, located in Oviedo, FL, a suburb of Orlando. Superior Fence & Rail manufacturers and installs vinyl fence and ornamental aluminum fence, gates and railing. They also sell raw materials & finished fence products direct to consumers & wholesale to other fence contractors & businesses.

Visit Website

Phone:

(407) 971-7804

Email:

superiorfenceandrail@gmail.com

Location:

1705 Kennedy Point
Oviedo
32765

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Superior Fence & Rail, Inc. 3 star review on 5th October 2024

Phil Tuttobene

Superior Fence & Rail, Inc. 1 star review on 9th February 2024

Anonymous

Superior Fence & Rail, Inc. 5 star review on 25th April 2022

Anonymous

Superior Fence & Rail, Inc. 5 star review on 12th April 2017

Wilfredo Martinez

Anonymous

Anonymous // 01/01/2019

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“Had 11:00 appointment maybe as late as 12:30. No show! No calls! Nothing. Left message. No reply! Called a week later to respond. Bad customer service. TOO LATE. I moved on and got good service. Stay away!!”

Helpful Report

Posted 2 days ago

“Everything The Rep told me was true, Cody always answered the Cell phone, and also did what was expected and more. Superior was very concerned with Job performance and Quality from the crew. I have already recommended them twice the day after completion..”

Helpful Report

Posted 1 month ago

“Tom arrived on time, explained everything to me and got to work. The instillation was done to my satisfaction and the fence looks great! Nice work Tom.”

Helpful Report

Posted 1 month ago

“Had a $3,377 fence install. The fence door will not close. I called them in August, Sept, and 3 times in October 2024. They will not answer. I had to leave a message every time I called.”

Helpful Report

Posted 1 month ago

“The company accels in fence installation. Perfectly straight and well built. Highly recommended for fences. Driveway gates are another subject all together. Superior does NOT build their gates, they use a third-party fabricator that IMO, as an engineer, does not understand overhung loads. They say fences under 12' use 1/8" thick poles for support! This is wrong, maybe a 100 lb. 12' fence but NEVER a 350 lb. 10' fence. These fabricators have NO engineering sense what-so-ever. They built the gate supports flimsy. The poles holding the 10' 350 lb. gates are made of 1/8" aluminum. A 40 MPH gust ripped the self-tapped screws out of the hinges. These poles should have been made out of 1/4" stainless and put in the ground a MIN of 3'. Instead, they put the poles a measly 2 ft. down and only used 6" dia. of cement. A MIN of 12" dia. cement should have been used. They said the wind was an "act of God" and would not warranty the damage. So as an engineer that hand built my own house, I fixed what they should have done under warranty. I installed cross cable ties with turn buckles to hold the weight and eventually will add cement to the bases. See attached pics. A new bolt and nut replaced the ripped-out the self-tap flimsy bolt. The cross ties are made of 1/4" stainless. Do it right or don't do it. That is my motto. I just wish more companies would use this motto instead of do it as fast and cheap as possible to make more profit.”

Helpful Report

Posted 2 months ago

“We just have a new vinyl front gate and front put in to replace a wooden fence we've had for 17 years. The sales person, Carrie did a great job of outlining the work and we were very pleased with pricing. The install crew did a great job of making sure that the fence was level all across the top ( we had uneven ground to deal with) and got our final approval of everything before they left when they were finished. They were polite and neat and tidy with the work! We are thrilled!”

Helpful Report

Posted 3 months ago

“I recent had them do a project at my house. From my salesman Todd, to my scheduler Maria to my installer Mike I was very impressed with their commitment to ensure I was happy. They don't start a project until everyone is on the same page and they don't consider the project complete until I signed off with my satisfaction. I am not easily impressed and I most certainly was with them team I worked with.”

Helpful Report

Posted 5 months ago

“We allowed for family issues to pass over the winter. Paul was suppose to donors work for us on already discussed projects. I’ve tried contacting him more than 10 times since mid March on follow up on suggested projects. Spoke to him on because he says he doesn’t look at his e- mails too often. Tried calling him over 10 Times… straight to voice mail. Left 10 messages on voice mail. As of this Friday if no response, have no choice but to look for another contractor since summer pool season is almost here and I’ve been trying since mid March to see his schedule in fitting us in which doesn’t look positive at this time. Too bad.”

Helpful Report

Posted 6 months ago

“We recently had our fence repaired by German. He did an excellent job!!! We're enjoying our fence.”

Helpful Report

Posted 6 months ago

“Very competitive pricing. Was fitted in earlier than expected. Worker were very professional and the job was expertly done. Fence looked great and the workers cleaned up after themselves. Would highly recommend!”

Helpful Report

Posted 7 months ago

“One of the worst companies I have ever dealt with, period! Nothing but a bunch of liars, worst customer service. I have experienced in quite some time. Do not make the same mistake. I did by signing a contract with this untrustworthy company.”

Helpful Report

Posted 9 months ago

“The fence was built well except for two spots which I documented. The quote was fine and the employees were helpful. The onsite workers were very professional and they did a fine job (except those two spots on the fence, which I accepted) But, before I accepted the quote, I added 10 feet of fencing to get a bit further out from the original quote. On the day of the installation, the workers remeasured and the back section where the fence was increased by 10 feet was off by 19 feet. Then a section of the house with a step hill required the workers to divert the fence a bit more adding about 7 feet. The other side of the house was off by 2 feet - totaling 28 feet. I was given a change order that included the material cost (which is fine) but also had an extra $250 fee for the change order. This was not a change order - this was meeting the agreed upon layout and I even went as far as preemptively adding 10 feet to the project agreement. I sent an email and called. I spoke with the office, but after getting the run around - I just bit my tongue and hung up. I would not use Superior Fence again and would not recommend them to friends or family. This was just not a good way of doing business. I fed the employees, accepted two mistakes, and I get hit with an extra $250. I learned it doesn't pay to be nice sometimes and Superior Fence will nickel and dime you at the end when everything is done and you have no other recourse.”

Helpful Report

Posted 10 months ago

“Shoddy work, scope change that increased costs and no response after being notified fence they installed needed repaired after 90 fays”

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Posted 11 months ago

“Stay away!!! They subcontracted the work and had to come out and fix several sections that was done poorly. Their own employees apologized at what a bad job. Except when they repaired it…. More problems started from the improper hung repair to putting in a gate post without concrete. Their response after numerous repair requests is well if you pay for it we will fix it.”

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Posted 1 year ago

“I do NOT recommend this company. They do not stand behind their work. If they do a poor job and u have issues, they will require you pay more before they will “ make sure the job is done correctly” ( that’s a statement from a manager) . Spend your hard earned money on a company with integrity.”

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Posted 1 year ago

“The worst experiance. They originally told me they do not do the type of fence I wanted. Then called me back and said it was a mistake they did. Set an appointment at 9:00:AM. Then called and said 45 minutes late. Then said another 30 minutes. After 90 minutes late they said they could reschedule this afternoon. This is the service you can expect”

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Posted 1 year ago

“Everything done by this company was done perfectly. Could not ask for better service or quality of work. 06/13/23 Ken”

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Posted 1 year ago

“Cory and Ryan just completed my project and I would like to give them a five star review”

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Posted 1 year ago

“The service I received was outstanding! We recently had a fence installed and it came out better than expected! I finally have my "white picket (vinyl) fence!" Home sweet home! Chase and Bryar made the experience even better! Very kind and funny! You guys rock! Thank you!”

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Posted 1 year ago

“They didn't do a good job building my fence in 2020. I noticed from the beginning my gates had to be lifted up in order to open them. I didn't really realize how bad of a job they did until Hurricane Ian forced me to have it repaired. I called Superior first. They said if they put up the fence they would not do a repair on it, they would only rebuild the entire fence, that made no sense to me. That is bad customer servie. I called someone who had a lot of experience building fences, he was shocked by the crappy job Superior Fence & rail did. He said the posts weren't even cemented all the way around them and the fence was uneven. Once he finished the job I noticed how much better it looked and now I can open the gates without having to push up on them. Don't hire this company, they don't do a good job.”

Helpful Report

Posted 1 year ago

Superior Fence & Rail, Inc. is rated 4.1 based on 138 reviews