Do not rent from this company. They will entice you with lower than average rates but it is a ploy. There were many shady things about this company but the one that cost additional money was when I returned the car to London Heathrow after a few days. The car was in immaculate condition by any normal standard. But the manager I returned the car to found completely absurd "damages" such as a scuff on the bottom of the bumper to try to charge me hundreds of dollars more. When I disputed this he had his boss come look. His boss didn't pick up on any of the "damages" the other guy pointed out but instead picked entirely different ones to justify charging me. It was all arbitrary and a scam. Things no one would have ever picked up on or noted in the pre-pick up inspection. After some haggling they settled on a $200 additional charge, which conveniently is what they would have made had I paid for the additional insurance to begin with, which would have defeated the purpose of going with them in the first place for any savings. Additionally, they were incredibly unprofessional. When one of the employees tried to argue reasonableness with me I said I didn't want to take it up with him and his response was we could "take it outside". So between them having $2,000 of my money on deposit and threats of violence there was nothing I could do but pay them off to get my deposit back and leave. They have the perfect set up to fleece their customers one way or another. On the shuttle to the terminal one of their employees fully admitted they make money by shaking down their customers in creative ways. If only I had recorded that.....
8 months ago
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surprice car rental has a 1.19 average rating from 112 reviews

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