Had a horrible holiday - spirit - destructive experience when renting a car at your Lisbon Office when traveling with wife and two children. 1. No meet and greet at airport. We were 25 minutes late and did expect this. Nobody to let us know to take shuttle bus and no one to answer phone when calling Surprice office. Found help from competing rental company. 2. Debit card not accepted??? Yes, this is stated at page 5 in the "voucher" (this is not a voucher, but a liability policy to cheat customers), but that policy is completely unacceptable! Portugal is a EU country and even part of the monetary union. How can you not accept debit cards??? 3. When returning the car no delivery address on "voucher". It only stated "Lisbon Airport". Almost missed our flight because we had a hazzle finding the drop off site. This "no - debit - card - policy" MUST be stated before renting at your website as many Scandinavian or German citizens do not own a credit card!!! As it is, the policy only forces customers to PAY FULL coverage of excess insurance (€ 30 per day) , and should therefore be considered serious misguidance of customers only to add profit to the company Do NOT rent car from Surprice!!
6 months ago
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surprice car rental has a 1.19 average rating from 112 reviews

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