Mark Thompson
Surprice are one of the most difficult car hire companies to deal with that I have come across over many years. I was wary of them having read reviews and so their actions did not surprise me that much. The main issue is the insurance - Even though I have my own policy, he said it was no good and that the car would not be insured unless i took out their policy. I was put under considerable pressure to do this and had to agree - This trebled the cost of the rental and I might as well have gone with Avis or Hertz and had decent customer service (which I will do in the future). Even then, he said that the excess would be £300 which was absolutely unbelievable. The pick up of the car itself was also tortuous. He inspected every inch of the car and took numerous photos. I also noted that if I returned the car dirty, I would be charged a valeting charge - Surely they have to valet every car after use anyway? The fuel policy was equally rigid and I either had to pay £38 up front for half a tank of fuel or return it with the fuel gauge at the same point? - Another rip off strategy Then when I returned the car (having cleaned it) he went over it with a fine tooth-comb with card payment machine in hand - Thankfully there was nothing he could criticism but believe me, he did his utmost I wouldn't mind betting that there will be some other attempt to charge me for something in the near future. I will never deal with this firm again.
6 months ago
Read surprice car rental Reviews
surprice car rental has a 1.19 average rating from 112 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial