Surprice are one of the most difficult car hire companies to deal with that I have come across over many years. I was wary of them having read reviews and so their actions did not surprise me that much. The main issue is the insurance - Even though I have my own policy, he said it was no good and that the car would not be insured unless i took out their policy. I was put under considerable pressure to do this and had to agree - This trebled the cost of the rental and I might as well have gone with Avis or Hertz and had decent customer service (which I will do in the future). Even then, he said that the excess would be £300 which was absolutely unbelievable. The pick up of the car itself was also tortuous. He inspected every inch of the car and took numerous photos. I also noted that if I returned the car dirty, I would be charged a valeting charge - Surely they have to valet every car after use anyway? The fuel policy was equally rigid and I either had to pay £38 up front for half a tank of fuel or return it with the fuel gauge at the same point? - Another rip off strategy Then when I returned the car (having cleaned it) he went over it with a fine tooth-comb with card payment machine in hand - Thankfully there was nothing he could criticism but believe me, he did his utmost I wouldn't mind betting that there will be some other attempt to charge me for something in the near future. I will never deal with this firm again.