TKR
Perhaps this goes down as a "lesson learned" but--like many people--I rent a car online without a full review of the contract. My mistake--but Surprices response to that mistake was essentially robbery. Arriving at the Naples Italy desk, I was informed that the contract stated that I needed an International Drivers License. To be honest, I had seen that in the contract, but having rented over 15 vehicles while working in Europe (inlcluding several in Italy), I figured that was a contract stipulation for dealing with Drivers IDs coming from countries not as frequently renting as those from the USA. We then asked that our contract be cancelled and were presented with a "Cancellation Report" that both the representative and I signed (and I kept a copy). I left the office to go make another reservation, believing that the matter was settled and I would receive a refund. Not so. I have now been informed by Qeeq, the search engine company I used to find Surprice, that I am being charged the full USD$406.51 of my rental. This is ridiculous--being charged the full rental and having received nothing. I can see them charging me for one or two days of the rental, or some kind of other service fee, but this is beyond ridiculous--it is theft. I strongly advise you to not use Surprice (look at the other reviews here and a total review score of less than 2--dismal). And--if you do--be very aware that you must have an IDL.
6 months ago
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surprice car rental has a 1.19 average rating from 112 reviews

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