Surprice will rip you off! STAY AWAY!! Ordered a gold size car at Venize airport. Flight was changed so I called them a week in advance and notified them. Asked if I needed to do anything else, but said no - all OK! Arrived at airport flight on time, no shuttle. Had to call twice for the shuttle to arrive. When there, halfway through the paperwork, I am told that since I am late (!!) they have given my car to somebody else and offer me the cheapest car they have (Fiat Panda). The norm is to upgrade at no cost in such circumstances. I point out I was not late and that I had to call twice for the shuttle. No help. THe whole experience seems like blackmail, stranded in a parkinglot in the middle of nowhere at night. They guy is deceitful and rude, constantly changing his story why they can't give me a proper car. The car park was absolutely full with other cars, as it was when I returned. The company has a fulll-to-full petrol policy. It came to me empty and the warning light came on after 30 km. Ended up leaving EUR 20 in extra petrol. The lady I talked to intially received my car. She confirmed my story and said she remembered. She started to laugh when she saw the car they gave. Said soryy, but nothing more. No compensation, nothing! Never again! Walk away! They will use any opportunity to rip you off!