Disastrous Car Rental Experience with this company My recent car rental with this company was an utter nightmare, leaving me feeling cheated and disappointed. The entire experience was plagued by various issues that made it a total rip-off. Firstly, I was hit with an unexpected additional insurance cost during the booking process. The lack of transparency and hidden fees felt like a dishonest attempt to swindle customers. Upon receiving the car, I was shocked by its deplorable condition. It was disgustingly dirty inside and out, showing no signs of being cleaned in ages. The lack of care for their vehicles and customers was evident. To add to the frustration, when the car experienced a mechanical issue during the rental period, the company's service was abysmal. Their staff showed no interest in resolving the problem, leaving me stranded and unsupported during my trip. Moreover, I had paid for a 5-door car to accommodate my family's needs, but they provided a 2-door vehicle instead. The complete disregard for my booking preferences disrupted our travel plans. Even worse, despite pre-paying for an automatic transmission, I received a manual car. When I raised the issue, the staff completely ignored my request for an automatic, showing a total lack of concern for customer preferences. In conclusion, I strongly advise against renting from this company. The unexpected insurance cost, filthy car, terrible service, incorrect car type, and ignored request for an automatic transmission made it a disastrous rental experience. Save yourself the frustration, stress, and money by choosing a more reliable and customer-oriented rental service instead. This company is not worth your business.