Summation of my horrible experience with SurPrice/Auto One: • Charged my credit card an exorbitant deposit of EUR900.00 • I had not one, but two flat tires in one day!! The first tire (left front driver’s side) blew while I was driving on a busy motorway. I had to stop immediately to prevent losing control of the vehicle and causing a serious accident. I had to change the tire on a narrow shoulder of the motorway, risking my life doing so. No emergency equipment available in the vehicle (warning triangles, flairs, etc.). The second tire (right front passenger side) blew while driving to Pisa to return the car. The spare was already used so we were stranded on the side of another busy motorway. • SurPrice/Auto One in Pisa were contacted several times and refused to help me. • I resorted in contacting 211 (Italian version of 911) who kindly assisted me and put me in contact with an English speaking person at Italian Emergency Roadside Assistance. • I was met by a tow truck and driven to Montopoli, Italy where the car was to be repaired. • I had to pay 140.00 EUR cash to a friend of the tow truck driver to get us back to SurPrice/Auto One office in Pisa (not to mention taking a train from Pisa to Lucca where I was staying). • Surprice/Auto One charged my credit card $786.00 after the fact claiming all of this was my fault. • Surprice/Auto One again charged my credit card 60.00EUR 17 days later with a follow-up email accusing me of a traffic violation. I was never stopped nor issued a ticket during my time in Italy. My credit card company flagged the charge as fraud and denied it thankfully. This is a shady and dishonest company with unethical business practices. They have defective and shoddy vehicles that are meant to break down so as to charge exorbitant repair fees to replace this junk (hence the high deposit held on credit cards). The cost breakdown of my $786.00 was related to EUR 400 “Damage Charge” (very vague), EUR 26.00 refueling, EUR 25.00 penalty for not refueling (as if this was possible given the circumstances) and EUR 205.00 for the tow truck. The vehicle was a Lancia Ypsilon with worn-out used tires. A new tire typically costs 90.00 EUR for this type of vehicle. Italian authorities really need to investigate this company and put them out of business.