I will not recommend SurPrice Venice Car Rental to others. *Unacceptable Cancellation and Refusal of Refund* I am writing to express my extreme dissatisfaction and disappointment with my recent experience at the Venice branch of SurPrice Car Rental. I made a reservation for a rental car for seven days, paid the rental amount in full, and also paid for insurance in full, well in advance of my planned trip. However, upon arrival at the Venice SurPrice Car Rental, I was informed that my booking had been canceled without any prior notice or explanation and, to my utter disbelief, no refund would be issued. I was informed that the only refund possible would be from the insurance company. This is, in my opinion, daylight robbery. I find the manner in which SurPrice Car Rental Venice has treated my booking and insurance payment to be nothing short of disgraceful and unprofessional. I made my reservation in good faith, paying in full for both the rental and the insurance, and expected to receive the services I paid for. To cancel my reservation without providing any justification, notification, or compensation is not only a breach of trust but also, I believe, a breach of the terms of our agreement. I strongly urge you to review your policies and procedures regarding cancellations and refunds and to rectify the situation immediately. My trip to Venice has been overshadowed by the stress and inconvenience caused by your company's actions. I am extremely disappointed with your lack of communication, unprofessional behavior, and blatant disregard for your customers. Furthermore, I would like to emphasize that I will not recommend SurPrice Venice Car Rental to others. I intend to share my unfortunate experience with family, friends, colleagues, and on social media and review platforms. Prospective customers deserve to know how SurPrice Car Rental treats its customers and should be aware of the potential risks involved in doing business with your company. In conclusion, I expect an immediate and satisfactory resolution to this matter, including an explanation and an appropriate refund. Please understand that if this issue is not addressed promptly and to my satisfaction, I will not hesitate to escalate the matter to the appropriate authorities and seek legal recourse if necessary. ChatGPT I strongly discourage using SurPrice Venice Car Rental due to their unacceptable cancellation and refusal of refund. I prepaid for a seven-day rental and insurance, but upon arrival, I was told my booking was canceled without notice or explanation, and no refund would be given except from the insurance company. This is disgraceful and unprofessional. I made my reservation in good faith and expected the services I paid for. Your actions have caused stress and inconvenience during my trip to Venice. I will share my negative experience with others and on social media. I demand an immediate explanation and appropriate refund, or I will escalate the matter and seek legal recourse if necessary.