A Frustrating Experience with SurPrice Car Rental - Avoid at All Costs! I recently had an unfortunate experience with SurPrice car rental that left me frustrated and disappointed. I feel compelled to share my story to warn others about their questionable practices. Our ordeal began when our original flight from the UK was delayed by a full 24 hours. Understandably, this forced us to explore alternative flight options. We promptly informed SurPrice of our situation and inquired about the possibility of picking up the car outside of their normal operating hours. The gentleman we spoke to over the phone was polite and accommodating, and he mentioned a reasonable additional cost of 100 euros for the after-hours service, which we found acceptable given the circumstances. Ultimately, we managed to secure an alternate flight that allowed us to arrive at the car rental location well in advance of their closing time. However, our shock came when we were hit with an unexpected late arrival fee of 85 euros. This fee was imposed because we arrived more than 3 hours later than our original booking time, despite the fact that our reservation was fully paid for, and we were well within SurPrice's regular business hours. To our bewilderment, the two gentlemen at the rental desk were unable to provide a satisfactory explanation for this charge. They repeatedly referred to a supposed "3-hour late rule" as grounds for imposing the fee, even though it was clear that they had not incurred any additional costs due to our arrival time. We had proactively informed SurPrice of our anticipated late arrival on multiple occasions prior to our flight, yet they chose to exploit our situation, which unfolded late at night, with two exhausted children in tow and no immediate recourse through the third-party booking company. In light of this experience, I strongly advise anyone considering renting a car from SurPrice to think twice. Their opportunistic practices and unjustified fees have left a sour taste in my mouth, and I would encourage travelers to explore alternative car rental options to avoid unnecessary stress and expense. It's essential to choose a car rental company that values its customers and provides fair, transparent service, which, unfortunately, SurPrice failed to deliver in this instance.