Please, if you care about your money and your well-being when on vacation or business, do not rent a car with this company. First, when we arrived in Porto, I called the number provided for the shuttle bus. Nobody answer. We waited and tried for more than 30 minutes, until the Van drove by and I got to stopped them. During the trip, I had a few questions about returning the car earlier. No one answers, I tried via text message, and only got a response the next day. I booked online, and the reservation was for pick up in Porto and return in Lisbon. At the end of the trip, I found out that I was being charged an extra fee of 225 euros, for returning it in Lisbon. I questioned it, because my reservation already said where I would pick it up and return it and it did not inform that an extra fee would be charged on top of the amount I paid on the reservation. When the guy in Lisbon came to check the car, he found a small scratch on the wheel, which was already been indicated by my friend to the staff in Porto, but the guy didn't put it in the contract, but the video made by me, has my friend telling him about this scratch and he knowledge and said that was nothing to worry . When he showed me the contract, I noticed his contract was not the same as mine, signed by me and which I had in my hands my copy. But his copy had a lot of things added after I signed. I said that this was fraud, as the contract had been altered after it was signed by me. But he didn't really care, he said I should complain to his boss. And for this small scratch on the wheel, I would be charged 275 Euros, as I did not purchase insurance with them. I paid with my Visa. I have already requested an investigation with Visa for contract fraud, contract tampering, Scam, double charged. Waiting for Visa to be respond and I will be able to also take legal action.