Manager Sean is racist (London Heathrow Airport Outlet). I (Asian) was rejected the car because i didn't have IDP. But another Australian customer got the car in front of our eyes even without the IDP. Singapore and Australia were once a British colony, we have the same side of driving etc and I don't see why I am unable to get the car. Wasted our time there for 2h+ to get a cancellation form. Initially Sean didn't want to give us the signed form and came up with various excuses, but because we stayed for a long and keep asking questions and researching he finally gave in. Fast forward 2 weeks later, the refund didn't pass because their "HQ" rejected it. Absolute nightmare and poor experience. Ruined my holiday. Please beware of this company. Their business model is based on their inhouse car insurance, denying a car to you (so they keep the money for free) and deposit that they collect (and never return them based on reviews). Even the location is far and scary. Typically choice of venue for scammer's modus operandi. Stay away or you're in for a Surprice.