Complete scam. The car rental agreement comes from OneSwitch, which has an F rating from the Better Business Bureau. The shuttle took forever to pick up at the airport, the line at the rental office was long, the person at the counter was RUDE to all the customers, customers dropping off their cars were getting rides back to the airport with strangers so they wouldn't miss their flight because the shuttle was taking so long. They advertise a cheap price and then nickel and dime for everything they can. I have been renting cars for over 20 years and have never had an experience like this. They force their insurance on you even if you have your own coverage which is BETTER than what they give you. The insurance was 3X the cost of my rental. They charge way above what other companies do for the tolls...they are basically making a profit off the state of Florida having tolls. The process took 3 hours to get my car, THREE hours! I could go on and on but done wasting my breath on this company. It was awful and should be illegal.