Never rent a car here! In their policy they write that if you are 1 hour over the closing hours (10.00 p.m.) then you have to pay an additional charge as penalty. Our plane was delayed and we called them from the airport of departure in the afternoon. We also wrote them an email. We called the office at 10.45 p.m. to let them know we have arrived in Bari. Then we called them again and again but the lines were busy (it seems they have only one phone). Finally, after 10 minutes they answered the phone and told us that they would arrive soon. After 20 minutes the driver arrived and then after a 3-minute ride we eventually arrived at their office. They wanted to charge 70 euro for not being there in time. I think it was not our fault that they arrived after 28 minutes. They did it purposefully in order to charge extra money. There was an other couple arriving together with us. They didn't have to pay that penalty as they made them pay extra money for using Revolute.