Absolutely appalling experience @ their London Heathrow branch, we turned up with the documentation summarised in their email only to be told “our policy changed” two weeks ago and that it was no longer fit for the purpose. After 3 hours trying to sort things out we went to a competitor and got a car with no problem! Never, never again. Ruined the start of what was meant to be a relaxing break.
1 year ago
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