PLEASE DO NOT RENT A CAR WITH SURPRICE! We rented a car in Bari, on 26th of March, online. We wanted to pick it up on 27th at the Airport, in the morning. In the email we received a phone number was listed to call and arrange the meeting with someone who would take us to the car. The phone number was disconnected and all the other numbers we could find online no one would pick up. We sent multiple emails and no one ever answered. As the reservation was made less than 30 hours before, we tried cancelling it, and that was the first time someone actually answered the email we sent and cancelled the reservation in the next 2 minutes, we lost all the money even though we tried everything and called them, sent them emails, and sent all the proof we could find that we tried all that we could. They responded to the next few emails but never refunded us even though it wasn’t our mistake. They said that we cancelled less than 48h before even though we made the reservation less than 48h before the pick up! PLEASE DO NOT RENT WITH THEM!