Surprice UK Heathrow Simply avoid this company - they refuse to accept any pre-purchased insurance & will not release your vehicle until you purchased their additional insurance. I purchased full cover protection through Rental cars - not accepted by Surprice / I saw them refuse American Express cover from another client and bully an elderly couple into purchasing additional insurance. Don't bother complaining as they won't respond. Terrible experience - avoid using them at all costs Consider complaining to UK consumer standards, car hire protection and industry ombudsman - apologies could not attached links.