Honestly the worst car rental experience I have ever had. PLEASE DONT USE THIS COMPANY! I am British and work abroad, so come back to the UK and rent cars fairly often. This is the worst option I have ever come across. I waited for them to collect me from my terminal for over 45 mins at 11pm at night, not a great start. They then proceeded to overcharge me for insurance because of utterly ridiculous company policies. I am also writing this over 8 weeks since i returned the car and they have still not returned my deposit. This is genuinely the worst car rental option in Heathrow. NEVER USE.