Surprice Heathrow / Rentalcars UKl Absolutely dreadful service - avoid Surprice UK / Heathrow at all costs Do not bother pre-purchasing any insurance before arriving in the UK. Surprice simply do not recognise any pre-purchased insurances and will not release your car until you had paid for additional insurance. Its a scam - they ripped me off for $400 for a six day rental period. Rental cars are just bad. They are aware of the scam and keep referring customers to Surprice. Surprice will not respond to any written complaints, so please consider escalating your complaint by contacting UK consumer protection agencies / Vehicle hire regulatory bodies or ombudsman