I rented a car from Cluj location . They gave me a car with 210000 km with a lot of scratches , bumps and dents . At the inspection , when I took the car , they put notes and I took many pictures . Also they blocked on my card a deposit of 1800 euros . They asked me to wash the car before I return it , what I did . They came with a flash lite and checked the car and they showed me a mark under the rear bumper and something on one of the mirror , very hard to see, almost not visible . I’m sure that the car was like this and already had tens of big scratches , bumps and dents, chips on the windshield and wheel covers and was almost impossible to count and record all of these . They charged me almost 500 euros for that . The whole process of renting this car was a joke . I was waiting for them when I took and when gave them back the car . I took an insurance from a third party company but they insisted to take there insurance ( 180 euro for 5 days ) and I refused . The marks I was charged were very minor , almost not visible. I’m sure that I’m not the first victim of this company . This is really a theft and is hard to refuse to pay when you have a deposit charged on your credit card of 1800 euros. Shame to Surprice Cluj România and I’ll try to inform and prevent people renting from this company how much is possible .