When we arrived at the car rental location, we were denied the rental because the main driver's name did not match the credit card holder's name. To resolve this issue, we were asked to pay an additional fee of approximately €350. When we refused to pay, we were told that the amount we had already paid would not be refunded. I then pointed out a nearby car rental company where we could get a better offer. In response, the rental company lowered the additional fee to €278 – which was still higher than our original rental payment. The entire situation felt unreasonable and unfair, as we had no choice but to pay a disproportionately high extra fee. Additionally, both the car rental staff were rude and unprofessional.