Renting from this agency was my worst experience dealing with car rental representatives and one of the most confounding. First, there is a very aggressive upsell on insurance. The agent really pushed me to add an $1100 insurance package. When I declined, he dropped it down to €990 claiming that this was a very good deal. I still declined. He then told me that I should buy the metal coverage for €450. Finally, he got the idea that I was going to refuse and use the insurance provided by my credit card. Even more bizarre was the extra charge of an extra day. I had said that I would return my car May 30 at 12:00AM, which is midnight. He told me that 12:00 AM May 30 was actually 12:00AM April 29 and I would have to buy an additional days insurance. So I wrote it out for him. 11:58 PM on the 30th. 11:59 PM on the 30th and then it’s 12:00 AM, look it’s midnight on the 30th. Then it goes 12:01 AM and so on and so on until you get to 1:00AM. Nope, made no difference. I had to buy an extra days insurance because he would not agree That midnight on Friday, May 30 could be written as 12:00AM. He insisted it was actually the 29th! Fortunately, during our 19 days of driving the vehicle, we did not have any incidents and nobody hit me, and I didn’t hit anybody. The return of the car was easy. But what a hassle getting out of the lot when we picked it up. Not to mention the extra day I had to purchase Due to the agents inability to tell time. People travelling with us rented a vehicle from budget, no issues and no big upsell. My daughter also rented a vehicle from a different agency. No problems and no upsell. Bottom line, avoid this agency.