I rented a car for 7 days in Pisa through this company, and the experience was very disappointing. Upon arrival, the staff were unfriendly and unhelpful, immediately rejecting my credit card because the name and numbers weren’t embossed—something that is rarely an issue with other rental companies. They also insisted I present an international driver’s license, even though my regular license has been accepted by multiple rental agencies across Europe without issue. The staff then offered a “solution”: if I purchased their expensive premium insurance, suddenly my license would be acceptable and they would also accept American Express, which they had just refused. It felt like we were being pressured into paying extra for something we shouldn’t have needed. We had no real choice but to accept this, as we were stranded at the airport and needed the car. While waiting, I saw at least five other customers turned away for similar reasons—non-embossed cards, arriving slightly late, or other minor issues—and all were offered the same “solution” of buying extra insurance. This company clearly has a business model based on upselling unnecessary extras under pressure. It seems very likely that the staff earn commissions on these upgrades.