After trekking with the kids and luggage in Sardinia's Olbia heat for 20 minutes from the terminal to supposed office location, waiting in front of a seemingly abandoned office for another 20 minutes and then retracing our steps back to the terminal where the office was, we had to wait over an hour for the lady at the desk to deal with one customer. Then the lady refused our visa credit card, supposedly because it was not attached to a physical bank. They charged us an extra 400 Euros for insurance, despite us having already purchased an insurance independently. It was stressful, and faced with the possibility of not having a car for our holiday given it was too short notice to find an alternative, we were left with no choice. The lady made a little effort and gave us a Mini Cooper instead of an Opel Astra and offered a second driver at no cost, but this did not alleviate the stress, wasted time and additional charge which almost doubled the rental costs. All in all, we should have gone with another reputable company. The initial alluring saving was a trap to lock us in and charge us extra when we had no choice. Avoid!