Pick up instructions are a disaster. No one picked up on either contact number when i tried calling, eventually someone started sms'ing me only to stop and not reacting when the pick up bus still hadn't arrived and i was asking what was going on. We waited apprx 40 mins Helpful lady at the counter but the handover was also non existent. I needed to ask who to call in the event of a breakdown and was told the same numbers that didnt pick up earlier.. so was hoping like hell I'd never to call them... Save yourself the stress and pay extra for a normal professional car hire firm at the airport and not off site rubbish like this.