Horrendous experience, DO NOT USE THIS RENTAL COMPANY! Naples office SCAM COMPANY, there to solely extorte money from unsuspecting travelers. Experience from start to finish was one of a carefully manipulated scripted play that was used time and time again on anyone who had the unfortunate experience of stepping foot in their offices. Starting with refusing to use reputable credit cards stating they are not a known bank!! Simply not true. However if you pay for their extortionate 'excess' miraculously the credit card can now be used. If you dont pay you lose the car and whatever you have already spent. This cost us at ADDITIONAL 390Euro for our 15 day trip. During the 90-120 minutes in their offices, the exact same thing was happening to the people next to us with the same credit card. Another poor person had a Barclays bank credit card however this wasnt 'Embossed' so they 'couldnt' accept it UNLESS he paid an additional 200+EURO then all of a sudden they could. They told me to sign sign sign for the car however only explanation is that you are now covered for anything that happens to the car except tyres and windows. No other exceptions disclosed at this time. NOT informed that you will recieve an email with this information nor that you only have 15 minutes to respond to the email to dispute any issues with the car. Returning the car was an absolute nightmare and completley RUINED the whole holiday and is still causing panic and anxiety over a week later. RUDE, AGGRESSIVE, HOSTILE staff. All playing a part in this scheme. Starting with not letting us get everything out of the car before starting to take photos of the inside, claiming a tiny amount of sand would warrant a 500EURO cleaning fee for the car. There was no mention AT ALL about ANY other 'damages' or issues with the car. The lady would not allow us to sign the car back in as returned nor question or accept the so called 'damages'. We asked several times to sign the car in and were told to go to the minibus. I got my phone out and recorded her as we were not getting any response and to protect ourselves. She still refused to answer and walked away. My husband went to speak with another member of staff, he also recorded the event due to the abusive and misleading information recieved so far. The customer service agent blocked his exit and snatched at his phone closing the screen and thus stopping the recording. He was threatening and abusive. He got past the man who then shouted 'f!!k you, you motherf!!ker' at him. 2 other agents followed my husband outside, they shouted abuse at him and one kicked him in the back causing serious pain. I called the police at this point who failed to show up as they stated they would. We were left with no choice but to leave the car there and run to the airport as we now only had 1 hour until gate closure. Our young children witnessed all this and were distraught and scared. Another couple was also present who witnessed this and was also recieving their own abuse when returning their car. Invoice recieved once returned home stating we did not check the car in and that there was multiple DAMAGES to the outside and inside of the car. ALL fabricated LIES!!! We have photo and video evidence. Formal complaint submitted to AUTO ONE (SURPRICE) Absolute con artists who do not even aknowledge anything in the complaint just more scripted responses and absolute bull. We have also requested CCTV footage. Overall cost us over £1000 over 3 times the cost of the initial booking! DO NOT USE THIS COMPANY - WALK AWAY NOW AND SAVE YOURSELF HEARTACHE AND MONEY