Avoid SurPrice Car Rental in Naples at all costs – this is nothing more than a scam operation dressed up as a rental company. First of all, this “office” is miles away from Naples airport, hidden away in the back of a run-down parking lot in a rough part of town. By the time you get there, you already feel like you’ve been lured into a trap. Before my trip, I had done the sensible thing and purchased a full year of rental car excess insurance for just £35 – covering me for every eventuality. When I arrived at SurPrice, the woman behind the counter immediately took issue with this. She aggressively tried to push me into buying their insurance for an outrageous €300, claiming mine “doesn’t cover negligence.” When I asked her to define negligence, she simply couldn’t – because it was nothing more than a scare tactic. Then came the car issue. I had booked an SUV (a Jeep or equivalent), but magically, no such vehicle was available. Instead, she tried to palm me off with a Toyota Yaris – a tiny, completely different class of car, worth far less than what I had paid for. When I refused, she smugly told me the “only other option” was a VW Taigo for an extra £660 on top. Pure daylight robbery. In the end, I was left stranded in the middle of nowhere with no car and no help – they didn’t even offer me a lift back to the airport. It was abundantly clear that their entire business model is built on deception: lure you in with cheap prices, then try to bleed you dry with bogus insurance charges and bait-and-switch tactics on the cars. Do yourself a favor – don’t touch this company with a bargepole. I wish I’d listened to the other reviews calling them scammers and thieves. SurPrice Naples isn’t a car rental company, it’s a con. 1 Star (if I could give 0, I would).