"I am another ripped off client who was not informed about extra costs for being Debit cardholder. Be aware that hidden by “credit card” payment condition - you will be charged extra cost for full insurance in a case that you hold a debit card.
If you complain they will direct you to their Terms and Condition saying that you did not read it. There it says “A credit card at driver’s name is always required. Renter must hold his rental car voucher and provide it at pick up time. Accepted credit card: Visa and MasterCard.” Nothing to mention about potential costs for being Debit cardholder. The same thing is on their website - no information at all!
After sharing my horrible experience with SurPrice company, customer care lady, Mrs. Kornarou said to me that I should have read their Terms and Condition. Even though I tried to explain to her in a nice way that SurPrice do not inform clients for potential fees (for not having a credit card) she replied “We would like to inform you that according to the terms and conditions you are able to read to our website:
Rental Counter Identification
Valid credit card and valid driver license have to be present at the time of pick up. It is your responsibility to check that these before travel as well as to check if your driver license isvalid in the country you are travelling to. Visa and Mastercard credit cards accepted only.”
To summarize, SurPrice in any way deserves rating zero.
Please, stay away from thier cheeky play and do not be hooked on thier “attractive” rental offers - they will certainly find a way to rip you off."