"we booked a car for collection and pick up from faro airport for collection 9pm each way. once quoted you get a page that asks you to enter payment details and that you'd have a chance to review your booking before payment is complete, click on the review tab and BANG, payment is taken immediately with no free cancellation option, full fees is charged if cancelled. This was the 1st fraudulent sign.
Soon after, you're sent a confirmation from a no reply email with no contact email or telephone number for support.
The confirmation voucher then states car collection is off site the airport with meet up point/shuttle bus quite a distance from the teminal exit with absolutely no sign posting. One of our travel party has limited mobility, and it took us a good 20 minutes. But again no one to contact.
2) I clearly specified collection and pick up was 9pm each way. Surprice as an out of hours fees of £35 effective from 8pm for each drop off making a total £70. this was only made known after the booking.
3) in addition to several other charges like a €2.38 charge per day for toll device that costs €0.35
4) A golding deposit of €1850 is taken which just unnerved me and the Surprice person was very unhelpful, saying its carjet not them. obviously a tag team as evidence from reviews online. It is wrong and fraudulent to introduce terms and conditins to customers after payment.
5) I cancelled the booking, as I would rather risk the booking fee that my credit card. I felt very uncomfortable as we had kids and were all cold and miserable, yet threatened to leave the property or the police would be called!!! I have video evidence."