SCAM AND SAFETY ALLERT! If there was a zero star option I would choose it. We rented the group C car to collect it from the Heraklion airport. We arrived at 2 am. The sneaky sales lady processed all the paperwork, charged us accordingly foe the Group C car and at the end, she pointed out at the car that we were getting with a big smile on her face. Our mistake was taking it and not arguing the fact that we didnt get what we paid for but the issues we kept discovering throughout the ride. It was 3 am in the morning so we just took what was given to us. I cant even begin to describe the car she gave us. 2007 model Siat. * The passenger door was stuck and wouldnt open from inside unless i pushed it out several times. This was a SAFETY ISSUE in case of accident * Damaged seats that were hard as rock * The car was so outdated and damaged that the handler to adjust the seat from the side seemed to be a metal leftover part of the actual handler which cut my finger when i tried rolling it * As we reached hotel at 3:30 am, we realized we could not open a trunk. It was stuck and locked out. We spent 30 mnts with a flesh light with no luck to open it. So we had to leave all our luggage in the trunk and spend a night in clothes we were wearing Later on we noticed on a document that the sneaky lady had given us group G car instead of C. She wrote G in a way that it looked like C. Next morning another representative came to our hotel to bring another car. After explaining him the nightmare we went through, he shouted at us very loudly and told us to tell him what exact technical issues the car had so he could explain it to the mechanic and have it fixed. He didnt even listen to any of our feedback and was angry. Plus, the car he gave us was again, not group C but D. Our recommendation is not to ever connect with this company because they are SCAM and will take a full advantage of you and ruin your holiday. Plus they will put your safety at danger because they just dont care. Im sure they already rented this car to another customer. I would report them to the ministry of tourism and transport.