I rented a car from Lisbon airport office of SurPrice. Booked via Ryanair Car Hire. The price was attractive. The pick-up intended after midnight. At the office, the SurPrice employee was surprised to learn that the amount to be paid at the desk was higher in their files than the one in the voucher issued by Ryanair Car Hire. The difference was almost 30 euros. But fortunately, the employee charged the amount in the voucher with a caution that they would investigate the reason and charge the difference if needed. I was happy that this upsetting mistake was resolved in my favour. However, 2 weeks after I returned the car SurPrice charged 63.45 euros to my credit card. I expected toll charges but was surprised to see that amount because tolls for the route I drove were usually lower. After two emails to SurPrice I received an invoice for the tolls issued by their affiliated company - Internationalcar - for the amount of 63.45 euros. Without any details - only the total amount. Also I received a list of five toll exits I passed. And that would have been perfectly good explanation if I did not use the same route every two weeks. I know the toll for each toll exit as I see it when passing, also I have detailed invoices from other car rental companies for the same toll exits (who, by the way, provide detailed breakdown of toll charges the same day when they charge tolls to your credit card) - the toll charges for these five toll exits do not exceed 47.55 euros. I sent invoices from other car rental companies to SurPrice and Ryanair Car Hire and requested an explanation what was the reason for SurPrice to charge 15.90 euros more to my credit card. I repeated my request at least five times but without success - no additional information from them. Ryanair Car Hire did not help either taking a view something like: SurPrice charged you some fee, the figure was correct and why - none of your business. I expected better customer support from Ryanair Car Hire. No one replied to my simple and reasonable request to provide a breakdown of charges for each toll exit amounting to 63.45 euros and explain why are they higher than the real charges to be paid at these toll exits. Looks like SurPrice simply stolen my 15.90 euros and Ryanair Car Hire close their eyes to this. And finally, it has been almost 4 weeks after I returned the car but SurPrice has not yet released the deposit (1,845.00 euros) frozen on my credit card!!! Even after they charged more to my credit card than needed…