Avoid at all costs! I suspect illegal operations taking place at Surprice office in Montenegro Tivat airport. I started the rent on October 18. Together with the agent we did a car check and marked all scratches and dents. I took pictures of the car and when I was about to sit down the agents started rushing me and my girlfriend to get in. I didn’t understand why they asked me to do it so fast then, but now I clearly understand. Today on October 20 when I was returning the car, the receiving agent noticed the car was missing radio antenna. I said I didn’t check it was there at the start of the rental. Then I remembered how hard the agents were pushing me to buy extra insurance, but I said I didn’t need any because I drive carefully. Then today they showed me a photo of myself in front of the car and the antenna is in place. What a coincidence. They announced the antenna cost is 100 euro, whereas in fact it’s real cost is 20-30 euro. So I guess this is how they decided to make money, instead of selling extra insurance they illegally dismounted the antenna once we got in the car (very easy to do - you just turn it several times) after they rushed us in the car and then sold it to me for 100 euro. The photo of the agent involved is attached. Honestly after this I’m never going to use the Surprice service ever again although it seemed good value for money at first. Please carry out an extra investigation of this incident out and if you discover lots of suspiciously missing antennas from your cars in Tivat - please know - there is a gang here making money in the worst way the can, spoiling you employees and brand reputation. I will additionally have to report this incident to the police department, hopefully there are cameras around that could prove my suspicions.