I would like to express my disappointment and complain about SURPICE car renting conditions provided from CarJet company. To start with, I have booked a car in Portugal via webpage. The booking voucher was : Pick up from Faro and return to Porto airport. When I came to pick up a car in Faro I was asked to pay 150 € for delivering car at Porto airport, thought my booking says: RETURN CITY - Porto airport. In a voucher it is said, that there is supplement charge of 150 € for returning the car at another location, but when I booked I already marked different delivering place. To add more I booked VW Golf 5 door A/C Auto or similar. I do understand that car can be similar or different, but at this rental place they even don't have VW cars. It feels that CarJet is lack of collaboration with other rental companies. Also the employee who worked there wanted to charge me twice for the car renting, because she was claiming that her company is not in a charge with CarJet and she don't know about any prepayments. I would never recommend your service to anyone again.